Your account
Delete your ChopChaw account
You can delete your account whenever you like — from the app, or by emailing us if you can't sign in. This applies to buyers, partner businesses and field agents.
In the app
- Open ChopChaw and sign in.
- Go to the Profile tab.
- Tap Delete account (field agents: Delete my account at the bottom).
- Enter your password — or type DELETE if your account has no password — and confirm.
It takes effect straight away, and you're signed out on every device.
Can't open the app?
Email support@chopchaw.app from the email address on your account (or include your username and the phone number you signed up with). We'll confirm it's you and delete the account within 30 days.
What gets deleted
- Your name, username, email address and phone number
- Your password and any Google, Apple or Facebook sign-in linked to the account
- Pending verification codes and links, and your notifications
- For field agents: your mobile-money payout details
- Your name and card or mobile-money details from our copy of your payment confirmations
What we keep, and why
- Orders, reservations and payments, without your personal details. We need these for refunds, payouts to businesses and agents, and our financial records.
- Reviews you wrote. They stay on the store's page, shown as "Deleted user".
- A short internal record that the account was deleted, with no name, email or phone number in it.
When we'll ask you to wait
We can't delete an account while something is still open: a bag you've reserved but not collected, a refund being processed, a payout we owe your business, or agent earnings not yet paid out. The app tells you which. Once it's sorted — or if you'd like help closing it out — email us and we'll take care of it.
ChopChaw team accounts are removed by a super admin rather than from the app.
Deleting an account can't be undone. You're welcome to sign up again later as a new customer.